For Print and Personalised Products
TERMS OF BUSINESS
In these Terms and Conditions, HM refers to Harrison Multimedia.
1. ACCEPTANCE OF ORDERS/INSTRUCTION
We will only accept orders or instructions from the customer under the terms and conditions of sale and trading detailed below. It will be assumed that the customer has accepted our terms and conditions of sale and trading by signing a written confirmation or by signed
email confirmation
2. CANCELLATION OF ORDERS
Cancellation or amendments to orders will only be considered if made in writing by the Client to HM and if the Client compensates HM for all costs, expenses, and loss of profit incurred in relation thereto.
3. PRICE & DEPOSIT
a) Estimates and Quotations are based on the current cost of materials and production and are valid for 30 days.
b) HM reserves the right to amend any quotation or estimate on or at any time after acceptance to meet any rise or fall in costs of materials and production.
c) All preliminary work carried out, whether experimentally or otherwise at the Client's request, shall be charged as an extra to the price quoted.
d) In some instances, HM will require a deposit. The deposit amount will be shown on the quotation, and the client will be made aware before going ahead with the purchase.
e) Deposits will become nonrefundable when written or emailed confirmation has been received.
4. QUOTATIONS
HM will not be bound by any estimate of price quoted on their behalf. All quotations given verbally will be regarded as provisional only. A firm quotation will be given only on sight of, and receipt of final artwork/signage needed. Quotations are valid for 30 days.
5. PAYMENT
a) To avoid incurring charges as outlined in section 5d, full payment must be made before any work, including design, is undertaken by HM. If you have an account with HM (you will be issued an account code), you will be subject to an agreed payment term contract which
requires payment to be made within the agreed time frame.
b) Online purchases must be paid for immediately and work will only begin when cleared funds have been received by HM.
c) Payment is due upon completion of works or services whether or not the customer collects the work in question.
d) HM shall be entitled to charge interest monthly at the rate of 8% per annum above Bank of England lending rate from time to time on any invoice which remains unpaid after the work is completed and ready for collection and to charge a minimum fee of £40 as per the
late payment of commercial debts legislation.
e) HM shall be entitled to recover from the customer all costs and disbursement incurred by the company in employing a solicitor, debt collecting agent or other third party to enforce or collect payment of any overdue accounts upon the same becoming overdue by more
than 7 days.
f) While any invoice is overdue for payment for more than seven days, HM reserves the right to withhold or suspend performance of any outstanding contractual obligation in respect of any other contract with the same customer.
g) All goods remain the property of HM until payment has been paid in full.
HM may sometimes agree to vary the above terms in respect of payment, but the customer may only rely on variation of the said terms, which are expressly agreed by HM in writing.
6. SPECIFICATION AND PROOF OF ARTWORK AND VISUALS
a) HM will take all reasonable care in carrying out work to the Client's specification but accepts no liability for the contents of such specification or work.
b) HM shall not be required to carry out any work which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
c) HM shall be indemnified by the Client in respect of any claims, costs, losses, and expenses which it may incur because of any civil claims or proceedings brought against it arising out of any work carried out for the Client. This indemnity shall extend to any amounts paid
on lawyers' advice in settlement of any claim.
d) Whenever practical, a proof will be sent to the Client for approval. HM shall incur no liability for any errors not corrected by the Client in any proof given.
e) If amendments made by the Client need additional proofs, such proofs shall be charged as an extra to the price quoted.
f) A design fee will apply, and the amount stated in the quotation. All work by way of amendment or alteration will incur added costs.
g) A digital proof will be produced by HM before any work begins. It is the customer’s responsibility to spell check and approve this artwork and to apprise HM of any changes needed. Verbal Instructions taken face to face or by telephone prior to mutual approval of final
artwork are at the customer’s own risk. Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print-ready” format, with instructions about scale provided.
7. DELIVERY & RETURNS
a) HM will make all reasonable efforts to meet the delivery date quoted on the order, but delivery dates are estimates only. HM shall not be liable for any loss, damage, or expense caused by any delay in dispatch or delivery.
b) If time is expressly agreed to be of the essence of the Contract, the client shall not be entitled to treat the contract as terminated by reason of any failure of HM to comply with any dispatch or delivery date or time.
c) The method and appropriate insurance for delivery will be at the discretion of HM. HM reserves the right to send work by courier and make an additional charge. If work is suspended or delivery delayed at the request of Client for 30 days or more, HM shall be entitled to
payment for work carried out, materials specially ordered, and other added costs including storage. The work risk shall be passed to the client when it leaves HM’s premises.
f) Returns will only be accepted if the product is faulty.
8. CLAIMS AND LIABILITY
a) Any defect in or damage to or delay in delivery of work must be notified to HM in writing within 7 days of the date of dispatch. HM shall not be liable in respect of any claim unless such notification has been made.
b) HM shall incur no liability in respect of the work supplied hereunder in the absence of willful default or neglect on the part of HM or its employees, agents or sub-contractors HM's liability arising out of this contract shall not extend to Client's consequential loss, loss of
profits or third party claims.
c) Where work is defective for any reason HM's liability shall be limited to rectifying such defect.
9. COPYRIGHT AND OWNERSHIP OF MATERIALS
A) Ownership of the copyright in all work created by HM shall reside with Harrison Multimedia.
b) On receipt of payment for work HM will grant the Client a license to use the copyright in the work for the purpose for which it was produced for the period during which HM is employed by the Client. Subject to agreement of terms between HM and Client, HM will extend
the License in the copyright for such further period as may be agreed. Any License granted by HM hereunder shall not be assignable without the prior written consent of HM.
c) Any materials owned by HM and used by it in production of work for Clients shall remain its exclusive property. Materials supplied by Client shall remain Client's property.
10. STORAGE
HM undertakes to store artwork and sources relating to work carried out for Client for a maximum of three years.
11. CLIENT'S PROPERTY
a) Client's property and all property supplied to HM by and on behalf of Client shall, while in the possession of HM or in transit to or from Client, be at Client's risk unless otherwise agreed and Client should insure accordingly.
b) HM shall be entitled to make a reasonable charge for the storage of any Client's property before receipt of the Order or after notification of completion of the work.
c) Any items can be disposed of by HM if not collected within three months.
12. MATERIALS SUPPLIED BY CLIENT
a) HM may reject any materials supplied or specified by Client which are unsuitable. Added costs incurred if materials are found to be unsuitable during production may be charged to Client.
b) Where materials are supplied or specified, HM will take every care to ensure the best result, but responsibility will not be accepted for imperfect work caused by defects in, or unsuitability of materials so specified or supplied.
13. INSOLVENCY OR CREDIT RISK
If the Client at any time fails to comply with the payment terms under Clause 5 hereof or ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due, or being a Company, that is deemed to be unable to pay its debts or has a
winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, HM without prejudice to other remedies, shall have the right not to go ahead further with the contract or any other work for the customer
and be entitled to charge for work already carried out (whether completed or not), materials bought for Client, such charge to be an immediate debt due to them.
14. LIEN
IIn respect of all unpaid debts due from Client, HM has a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled upon the end of 14 days' notice to dispose of such goods or property in such manner and at such price as it
thinks fit and to apply the proceeds towards such debts.
15. DISCRETION OF HARRISON MULTIMEDIA
Harrison Multimedia (HM) reserves the right to stop working for a client by giving three days written notice. If such notice is given, the client must pay for all work completed up to the date of the notice
16. SEVERABILITY AND WAIVER
If any of these terms and conditions is found to be void but can be made valid by removing some parts or reducing the period or area of application, the term will be modified accordingly. Failure to enforce these terms and conditions does not waive HM's rights.
Regarding Signage & Vehicle Signage
17. DIGITALLY PRINTED MEDIA
Due to the limitations and sensitivity of sign industry substrates, exact colour reproduction is impossible. HM will reproduce colours at its discretion in the absence of customer selection. Additionally, digitally printed media should be left for at least 24 hours to allow solvents
to release. HM is not responsible for media failure if deadlines force work outside the recommended time limit.
18. VEHICLE GRAPHICS - INSTALLATION PROCESS
a) Vinyl removal will be charged separately. Vinyl removal can be a very time-consuming process and will therefore be charged for by the hour. HM will not be held responsible for any paint damage during this process since we cannot know the integrity of the existing
paintwork or lacquer.
b) To achieve maximum results, all vehicles must arrive clean, free from grease, wax, stains, and dirt and free from existing graphics. There will be a charge levied if HM must clean and prepare the vehicle before installing graphics. This will be charged at our normal hourly
rate.
c) When client-supplied artwork is used, it's the client's responsibility to ensure it's in a "print ready" format with scale instructions. Minor variations in the positioning of vehicle graphics are normal and should be expected.
d) When HM provides the artwork, the client must thoroughly check the final proof with the actual vehicle for any variations.
19. CUSTOMER PREMISES - INSTALLATION PROCESS
It is the client's responsibility to ensure that the installation area is clear of any obstructions, there will be a charge levied if HM must clear, clean, or prepare the area prior to the installation. This will be charged at our normal hourly rate plus materials used.
20. LIABILITY
HM is not liable for indirect losses due to delays or for paintwork peeling from a customer’s vehicle if the paintwork is in poor condition.
22. INDEMNITY
The customer warrants that the work requested will not infringe on any copyright, patent, or design. The customer agrees to indemnify HM for any claims, costs, or liability arising from infringement. All contracts are subject to variations due to factors beyond HM's control.
These terms and conditions of sale and trading shall be governed by the laws of England and Wales.